C363 course questionnaire

The following questions are concerned with your experiences of tutorials via desktop conferencing, and will address your overall impressions of, and attitudes to, this technology as a means of delivering tutorials.

Your answers will help the developers of the system gain a better understanding of what is good about the conferencing system, and what could be done to improve it for future students.

This questionnaire specifically addresses the technological aspects of the tutorials. The answers you provide will be used by the computer science department and will not be passed on to the course tutor.
 
 
 

We would appreciate it if you could complete the following information :

Name:

Age :

Sex:

How many of the tutorials did you attend?

All of them

4 or more

Less than 4

 

Now please turn over and complete the questionnaire.
 
 
Listening effort

In general, how easy was it to hear the other students in your tutorial? (Please circle one number)
 
 
Very easy 
 
 
 
Very difficult
1
2
3
4
5
 

If you experienced any difficulty, please indicate the problems below:

.........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................
 

Did you feel that it required more effort on your behalf to understand what THE OTHER STUDENTS were saying than it might do in a normal tutorial setting?

     Yes

     No

If yes, please explain why:

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................

 

In general, how easy was it to hear THE TUTOR?
 
Very easy 
 
 
 
Very difficult
1
2
3
4
5
 

If you experienced any difficulty, please indicate the problems below:

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................   

Did you feel that it required more effort on your behalf to understand what THE TUTOR was saying than it might do in a normal tutorial setting?

Yes

No

If yes, please explain why:

.........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................

 

 
 

Audio quality

Thinking back to the tutorial where you felt the overall audio quality was at its BEST, did you feel that the quality of the audio varied a great deal during this tutorial?

Yes

No

 

Thinking back to the tutorial where you felt the overall audio quality was at its WORST, did you feel that the quality of the audio varied a great deal during this tutorial?

Yes

No

 

How would you rate the quality of the audio when it was at its BEST in the tutorials?
 
Very good
 
 
 
Very poor
1
2
3
4
5
 
 

How would you rate the quality of the audio when it was at its WORST in the tutorials?
 
Very good
 
 
 
Very poor
1
2
3
4
5
 
 

If you found the audio quality less than acceptable for any of the tutorials, please explain why:

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................   

 

Please think back to the tutorials during this course when audio was at its BEST.

How would you rate the overall adequacy of the audio during these tutorials? For example, if you feel that the audio met none of the needs of tutorials, you should place a horizontal mark at 1 on the scale below. If you felt the audio met all of the needs of the tutorials , you should place a mark at 100. If you felt the adequacy of the audio was somewhere in between, you should mark accordingly.

                                                                  Audio met all of the needs of the tutorials

 
Audio met none of the needs of the tutorials
 

Video Use

During the tutorials, how often did you look at the video images of THE OTHER STUDENTS? (Please circle one number)
 
Never
 
 
 
All of the time
1
2
3
4
5
 
 

Did you feel that the availability of video images of THE OTHER STUDENTS helped you to follow the tutorial/understand explanations?

Yes

No

 

If you answered No, please tick as many of the explanatory reasons below as apply, and add any additional reasons you may have:

I was too busy looking at/writing on the whiteboard

I was too busy taking notes

The image of the other students were too small

The images were not updated frequently enough

I found the images of the other students distracting

There was no additional information to be gained from looking at the other students

None of the above

Additional reasons:

.........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................   

 

How often did you look at the video image of THE TUTOR?
 
 
Never 
 
 
 
All of the time
1
2
3
4
5
 

Did you feel that the availability of a video image of THE TUTOR helped you to follow the tutorial/understand the explanations of the tutor?

Yes

No

If you answered No, please tick as many of the explanatory reasons below as apply, and add any additional reasons you may have: I was too busy looking at the whiteboard

I was too busy taking notes

The image of the tutor was too small

The image was not updated frequently enough

The image of the tutor was distracting

There was no additional information to be gained from looking at the tutor

None of the above

Additional reasons:

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................

 

How often did you look at YOUR OWN video image?
 
 
Never 
 
 
 
All of the time
1
2
3
4
5
 

Please comment e.g. was it distracting or useful? Why?:

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................

 

Did you feel that you were missing certain non-verbal communication signals made by the other students or your tutor e.g. gestures or facial expressions which would have been available face to face?
 
 
Never
 
 
 
All of the time
1
2
3
4
5
 
 

If you thought that you were missing these types of signals, how important do you think this was?

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................
 
 

The statements below are about the benefits (or not) of the video images.

Please indicate whether you agree or disagree with the statements:

Agree Disagree

  The video images were not beneficial as I found them too slow

  The video images were beneficial as they allowed me to see who was talking

  The video images were not beneficial as I found them distracting

  The video images were beneficial as they enabled me to tell when the sound connection had been lost

  The video images were beneficial as they enabled me to tell when the tutor was available

  The video images were not beneficial as the audio provided me with all the information I needed

  The video images were not beneficial as they were out of sync with the sound

  The video images were beneficial as they allowed me to see the rest of the students in my group

  The video images were not beneficial as I found them too small

  The video images were beneficial as they allowed me to see if the other students were paying attention

 

 

Video Quality

Did you feel that the quality of the video images varied a great deal during a tutorial?

Yes

No

Was the quality from your tutor different or the same as that from the other students? Different

The same

Donít know

If you answered Different, please explain how it differed:

.........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................

 
 

 

How would you rate the quality of the video in tutorials when it was at its BEST? (Please circle)
 
 
Very good
 
 
 
Very poor
1
2
3
4
5
 
 
 

Please think back to tutorials you've experienced where the video quality was at its BEST.

How would you rate the overall adequacy of the video throughout these tutorials? For example, if you feel that the video met none of the needs of the tutorials, you should place a horizontal mark at 1 on the scale below. If you felt the video met all of the needs of the tutorials, you should place a mark at 100. If you felt the adequacy of the video was somewhere in between, you should mark accordingly.

Video met all of the needs of the tutorials
                 Video met none of the needs of the tutorials Shared workspace

How did you find using the shared whiteboard?
 
 
Very easy to use
 
 
 
Very difficult to use
1
2
3
4
5
 

If you have any specific comments about the whiteboard, please write them below:

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................
 
 

Further issues

Please indicate how satisfied you were with this method of delivering tutorials.
 
 
Very satisfied
 
 
 
Very dissatisfied
1
2
3
4
5
 

How would you rate your level of involvement in the tutorials, compared to a face-to-face (FTF) tutorial:
 
 
A lot greater than FTF
 
 
 
A lot less than FTF
1
2
3
4
5
 

If you think your level of involvement in these tutorials was different compared to a face-to-face tutorial, why do you think this was so?

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................   

Would you have preferred face-to-face tutorials?

Yes

No

If yes, please explain why:

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................

 

 

Any additional comments you might have about any technical aspects (e.g. starting the interface, changing the volume levels etc.) of the tutorials would be very useful to us:

........................................................................................................................................................

 ........................................................................................................................................................

........................................................................................................................................................

 
 
 

Thank you very much!