27 Apr 1988 06:54-EDT
At MCI, we had the policy of refunding charges if users called with
complaints - both for the telephone charges and for MCI Mail. If,
however, a user had a track record of claiming refunds regularly,
we looked a lot more closely and sometimes revoked the user's
subscription to service.
Its generally good business to believe customers but, like the
Russian saying quoted by Reagan: Trust but Verify.
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